Frequently Asked Questions:

 


General FAQs:

How do I sign up for a BioRender account?
Simply go to our sign-up page and follow the instructions to create an account (be sure to verify your email!).

I never received the verification email. What do I do?
Sometimes email providers delay emails or the verification email ends up the wrong folder. Please use the Chat/Support button in the bottom right corner or email support@biorender.io and we'll get you verified on our backend!

How do I change my password?
On the sign in page, click the ‘Forgot password’ link to reset your password.

What devices are supported for using BioRender?
BioRender is a web-based application, which means you can login to your account from any computer. It is currently not optimized for mobile devices (ie phones, tablets). 

What kind of browser should I use BioRender on?
We highly recommend using Google Chrome browser for optimal experience.

The app is not loading! What do I do?
We've seen issues on older versions of Google Chrome where certain things don't load. Please update your browser if you run into issues.

Pricing 

Do you offer a student plan?
Generally we don't want students to pay out of pocket for BioRender. Please connect us with your PI/lab manager if you'd like us to work with them to get a lab license (email naomi@biorender.io).

Otherwise, please fill out this form and we'll get you set up with a student license.

How much does it cost? 
Please see our Pricing page for more info!

How do I get a free trial for BioRender?
You are automatically enrolled into the BioRender Basic free plan when you sign up. We require your credit card info to enroll into our 14 day free trial of premium features. Don't worry, you can cancel anytime and we email you 3 days before your trial ends.

I have a larger team (10+ people) - how do I request an enterprise plan?
Please contact us at support@biorender.io and we would be happy to discuss pricing options for larger teams. 

I have a friend who would love to use BioRender - can I get a referral bonus?
Of course! Sharing is caring. Please send us their email to referrals@biorender.io and we’ll credit you for 1 free month of BioRender after they sign up for a team account.
 

Licensing and usage:

How do I cite BioRender in a publication? Is this necessary?
We ask that any images published in print or on the web be cited with the credit ‘Created with BioRender’. Users who have purchased the academic or professional licence must accompany all published images with this citation. Enterprise clients must follow the licensing and citation as agreed upon in the contract.

Where am I allowed to publish my BioRender illustrations?
Under the academic license, we allow publishing of illustrations for educational purposes (ie lab meetings, conference talks, lectures, presentations, academic websites, lab websites, journals). 
Under the professional license, we allow these same criteria as well as publishing on company websites and promotional material. 

Can I publish in a journal on the free BioRender Basic plan?
No. Only paid plans are compatible with publication use.

Can I use the illustrations for commercial purposes on the free BioRender Basic plan?
No. Only paid plans are compatible with commercial use.

 

Privacy

How secure is my data?
We take privacy very seriously. All of your data is tightly secured, which means your illustrations and personal info are safe with us. 

Who can see my projects?
All of your illustrations are private. We suggest you keep your personal login and password private, and not to share with friends/colleagues. You are able to securely share illustrations using our ‘Share’ function within the application, however!